Technical Product Support Specialist (m/f) at Westwing Home & Living (München, Deutschland)

 Stack Overflow ·  08.08.2018

The Westwing mission is to inspire and make every home a beautiful home. We are on a quest to bring the wonders of eCommerce for home & living to our customers in 11 European countries. In less than 7 years on the market, we have grown to 220 million Euros in revenues in 2017. More importantly, the opportunity ahead of us is massive.

The Westwing team is the secret to our success. Around 1.100 team members balance creativity and style with innovative technology and strong business fundamentals. We are proud to be working with inspiring colleagues who are smart, fun, ambitious, and looking for the challenge to transform an industry and take it into the future.Do you think this could be you? To pursue our ambitious growth strategy, we are looking for a Technical Product Support Specialist (m/f). In this position, you will be in the lead to channel and directly handle standard application support requests from our business teams.Your responsibilities will be:

Communication with our international business teams as first point of contact; answering their support requests, coaching on system applications and processes

Good understanding of our highly connected backend systems and processes to detect potential root causes of an issue

Manage user accounts, permissions as well as answering questions how to use tools correctly

Work closely with and even within your responsible IT teams to get deep knowledge of the systems

Solve simple / standard problems on your own; if not possible prepare first analysis for further escalation to the correct engineering team

Use existing support tools or develop new ones to automatically detect or even fix recurring issue

Report periodically on Support service delivered

Document resolutions, workarounds and processes in our knowledge base

You come with:

Strong communication, time management and multi-tasking skills

User at heart: you are customer-centric and happy to help people to solve their issues

Excellent logical thinking and understanding to learn lot of complex processes fast

Strong troubleshooting and problem resolution skills

Good knowledge about MYSQL and IT infrastructure

Experience in IT service operations is a plus

Interest or basic experience in an area like technical product management / business analyst

Experience using a ticketing and knowledge base system

Ability to create scripts / tools to simplify and automate your job - ideally PHP knowledge

Very good English skills

We offer:

A truly shaping support position with high degrees of responsibility and autonomy

An opportunity to work closely with the related IT and business teams

Plenty of room for personal growth, professional development and high impact

A highly talented, dynamic, and international team

Location: MunichInterested? Looking forward to your full application under specification of your possible starting date and salary expectation. — ein Projekt von DIPLANET Digital Solutions Impressum