Technical Architect – Service, EMEALA (m/w/d)

 StepStone ·  13.06.2019 ·  Neuhausen ·  JOHNSON CONTROLS

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. What you will do Our Global IT Application Services team is looking for an experienced professional to join their team as EMEALA Technical Architect. This person will be leading technical delivery of end-to-end service solutions across Johnson Controls’ business domains of HVAC and Fire and Security, supporting specifically UK market. How you will do   * Provides leadership on the development of technical specifications per business requirements translation * Responsible for managing and developing technical blueprint within Installation & Service using cloud platforms such as ServiceMax, Salesforce Service Cloud and Oracle Field Service Cloud, ensuring quality of delivery from Managed Services * Drives simplification of the technical blueprint in collaboration with Solution Architect and Business Systems Analyst and assist in implementation plan * Ensures technical component implementations for service solutions are consistent and following defined standards while driving cost efficiency in this solution delivery * Coordinates technical design of integration points while accountable for ensuring that our next generation technology allows for seamless integration and innovation * Applies leading edge knowledge to drive strategic direction of the function and the business in partnership with senior leaders * Drives component level re-use and maintaining a library of all components and their uses * Conducts and approves integration testing and provides support during user acceptance testing * Supports the creation of the solution cut over and deployment plans * Supports the creation of the operational run book for the support team * Delivers new solution support training and materials * Contribute to growing expertise within delivery team across other Technical Architects, Business System Analysts and Management Services to deliver value to our stakeholders * Interacts with IT business partnership teams on solution use and development * Engage with SI partners and suppliers on solution proposals * Facilitate technical delivery with Managed Services * Collaborates with Global Infrastructure Architects * Support Solution Architect, Business System Analysts and PMO Program Managers in delivery of Installation & Service Roadmap * Support solution operations leader to improve reliability and efficiency * Require exceptional collaboration, teamwork, negotiation, and influence, and relationship-builWhat we look for Required: * Bachelor’s Degree in Computer Science, Information Systems, or other related field * 5 years of experience working in the Service domain/function * Min 5 years of implementation experience with Salesforce * Min 3 years of experience with ServiceMax implementation using technologies as MuleSoft, Oracle Integration Cloud * Proven experience implementing mobile application ServiceMax FSA * Excellent communication skills in English Preferred:   * Master’s Degree in Computer Science, Information Systems, or other related field  * Direct experience or experience with integrating Oracle Field Service Cloud / Oracle Fusion Cloud * Knowledge in Heroku Cloud Platform * Knowledge of Databases – Oracle, SQL Server    Who we are At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. See Job Description




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