Technical Account Manager

 StepStone ·  10.01.2018 ·  Hamburg ·  MaritzCX GmbH

MaritzCX DRIVE OUR CULTURE OF INNOVATION. MaritzCX™ is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services. We combine the expertise of a proven research leader with the speed and innovation of a modern tech start up. MaritzCX serves many of the worlds top companies in industries from automotive to retail and from healthcare to B2B. Join our European team as a Technical Account Manager MaritzCX TSM’s will be experts in MaritzCX products and support Voice of Customer solutions using MaritzCX Allegiance software. This position will operate in an Agile environment and operate under moderate supervision. Reporting directly to the Director, Implementation Services, this position is both people and product-oriented and owns the responsibility to delight our clients and carrying on a tradition of service excellence. Your valued support will consist of: Ensuring complete customer satisfaction through technical expertise applied to their successful use of MaritzCX software solutions Troubleshooting and resolve technical/system-related issues and questions Acting as client’s main point of contact & escalation point for all platform related issues Working directly with clients to identify needs & technical requirements in order to guide them in successful adoption of MaritzCX software solution Identifying new product features and enhancements to enrich customer relationship Using MaritzCX Allegiance application knowledge to share best practices for implementation and ongoing updates to client’s CX program Implementing technical solutions, e.g. configure surveys, dashboards, reports, etc. using MaritzCX Allegiance Software Solutions Creating & maintaining user accounts and other system administrative tasks Conducting quality reviews for implementation deliverables including full program acceptance testing Maintaining/updating project & solution documentation Adding value through introduction of new product features and services to enhance client program This is who we are looking for: Independent thinker, creative problem solver, eye for detail, challenge seeker Ability to communicate complex technical details to a non-technical audience; ability to foster credibility with a technical audience Solid technical skills to support quality software implementation & maintenance Expertise in HTML, CSS, jQuery & JavaScript preferred Agile methodology experience is preferred Proven ability to listen and empathise with a client’s situation Must be an enthusiastic and positive individual who enjoys interactions with customers and coworkers Must be extremely organised and able to manage multiple projects at the same time Self-motivated, flexible, and adaptable Ability to work under the constraints of strict deadlines and short turnaround times 2-4 years experience in a technical account management role are considered an advantage We offer A chance to join a thriving office community. MaritzCX helps businesses provide meaningful, personalised experiences to each customer through cutting-edge software solutions as well as research insights and feedback information that empowers customer-facing teams to deliver greater experiences and win customers for life. Culture for us goes a long way beyond free food and holiday parties. It´s how we act everyday. We think like owners, we put the customer first and most of all we love ideas. Together, we´re creating the most exciting company in customer experience serving some of the most exciting companies around the world. People at MaritzCX are passionate about what they do and make us excellent. In return, we offer them a highly competitive package. To find out more about what this looks like from the inside take a look around our webiste, find us on Youtube or follow #CXElite on Twitter. Apply today at https://maritzcx.workable.com




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