Team Leader, Service Delivery - (Munich, Bavaria, Germany)

 EMC Deutschland ·  06.11.2018

Teamleader Service Delivery Munich Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself leading a technical team, as a Teamleader Service Delivery in our Managed Services team in Munich . Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live. Dell customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Key Responsibilities An opportunity exists to join Dell EMC’s Managed Service Organization. Managed Services is a growing service within Dell Technologies. We provide high quality service to support our core products. The role would be supporting a leading car manufacturer. Working with a number of different platforms, your role would be to ensure that the day to day operations and Service Level Agreements are met. We are also looking for people who think outside the box and have a proactive attitude. Responsible for managing smaller group of Delivery Management team members and takes the lead role in managing customer relationships. Mentors team members on delivery management best practices and process improvement opportunities. Account assignments and asset responsibility smaller in scope (smaller dollar value and smaller accounts). Manages and controls expense for the organization while ensuring resource optimization. Manages multiple third-party partners in the successful delivery of technical solutions. Ensures team achieves performance and customer services metrics. Resolves escalated problems to maintain strong customer experience levels. Responsible for delivering in a semi-matrixed global delivery model. This is a hands on role and you will be expected to perform some day to day operational duties. Essential Requirements Technical college degree with 8+ years’ experience. Strong operational knowledge of the following core technologies (min 4): VMAX / Isilon / ECS / Unity / SVC / Compellent / DFS / Netapp & Netapp C Dot Demonstrated track record of delivering high quality services Experienced organizing and planning skills to effectively manage a team. Strong priority setting skills to provide leadership and direction to team. Ability to communicate clearly at all organizational levels, to multi-task in a dynamic environment and to lead cross-functional delivery teams. Demonstrates attentiveness to quality and productivity. Experienced analytical, problem solving, negotiation and organizational skills as well as demonstrated ability to successfully manage and lead third party relationships. Strong ability to motivate, direct and lead others. Ability to manage delivery costs to plan Desirable Requirements Knowledge of VMware products vRO, vRA and vROPS. Scripting \ Programming knowledge an advantage (Java, Python) Awareness of DevOps or Agile an advantage ITIL Certification preferred Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. If you’re ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell. Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.




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