Support Engineer (m/f) Global Escalation

 StepStone ·  13.02.2018 ·  Wiesbaden, Karlsruhe ·  Sophos Technology GmbH

Sophos Technology GmbH -- Support Engineer (m/f) Global Escalation Global Escalation Support Engineer (m/f) Place of work: Karlsruhe or Wiesbaden More than 150 million users in 150 countries rely on Sophos as the best protection against complex threats and data loss. Sophos offers certified encryption, mobile and endpoint security products and solutions for Internet, email and network security, easy to manage regardless of the user and company location, install and use. The offer is supported by a global network analysis center, the SophosLabs. With more than 30 years of experience, Sophos is one of the leading companies in IT security and privacy, and has received many industry awards. Your Tasks You are working within the Network Security Group on the User Experience of our network security products. Work with the newest technology in the IT Security space such as Next Generation Firewall and Cloud Security Products Troubleshoot, replicate, analyze customer issues that have been escalated by the worldwide support teams Communicate directly with our Escalation Engineers and Development team to help ensure timely and effective resolution of software issues and questions raised by the worldwide support teams Focus and take ownership for dedicated products to improve supportability Work close other departments within Sophos to provide technical support input into development and testing of products Offer support, guidance and training to other team members within the worldwide technical support, ensuring that all departmental standards are introduced and reinforced throughout Create proactive documentation including KBA, whitepapers and other articles Your Profile Strong customer focus and experience in a customer facing role Experience of configuration and troubleshooting firewalls Experience of configuration and troubleshooting Linux operating systems In depth experience in networking, TCP and IT-Security Ability and interest to learn new technologies Experience in troubleshooting protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP Ability to work independent as well as in a team Knowledge of Cloud technologies is a plus Fluent in German and English Why Sophos? Because you can help shape the future with us! We offer an innovative working environment where you are able develop your ideas State-of-the-art products and innovative technologies give you room to grow International working environment with a worldwide company network Flat hierarchies promote the exchange of ideas and provide a pleasant working environment Flexible hours, competitive compensation and a strong employer-sponsored company pension plan Sophos - you are in demand Realize your ideas in a global, successful company. Take responsibility for our ambitious goal: Together we create the conditions for the security of information technology of tomorrow. Please send us your complete application documents in English via email stating your salary expectations and the code STP18KAR931:   Any questions? Miriam Frank, Talent Acquisition Specialist +49 611 58 58 0 Sophos Technology GmbH | Amalienbadstr. 41 / Bau 52 | 76227 Karlsruhe | — ein Projekt von DIPLANET Digital Solutions Impressum