Specialist Customer Support (f/m/d)

 Stellenanzeigen.de ·  18.04.2019 ·  Düsseldorf ·  Wacom Europe GmbH

Specialist Customer Support (f/m/d) Wacom Europe GmbH Düsseldorf Provide technical support for B2B and enterprise customers Be internally the first point of contact to the outsourced customer support team; advanced troubleshooting for different Wacom devices (hardware and/or software);... specialist customer support (f/m/d) a world alive with creativity - we at are looking for people who share our passion for a creative world we are a global company with more than 1200 employees in 40 countries for more than 35 years we have been proud to deliver innovative digital technologies to support all aspects of human creativity our creative products and services help industry leaders in film and 3d animation industrial design digital art game development and a broad range of communication and expression   at we believe in the power of ideas great new ideas can come from anywhere anytime and to anybody we constantly develop and integrate new hardware and software to help everyone capture express shape and share new ideas our mission is to inspire and equip people to make the world a more creative place   as we continue to grow we are looking for innovative colleagues who are open to new possibilities people who dream big and put their heart and soul into what they do come and join us and share our passion for a creative world we invite you to help us write the next chapter in the for business success story   specialist customer support (f/m/d)   as 3rd level specialist your main task is to successfully resolve issues customers are having with products (hardware/software) ensuring an excellent customer experience is also part of your responsibility in addition you act as a mentor to our outsourced customer support team   tasks: provide technical support for b2b and enterprise customers be internally the first point of contact to the outsourced customer support team resolve complex technical/ecommerce/sales issues provide trainings ensure proper quality advanced troubleshooting for different devices (hardware and/or software) maintain mastery of products and related software applications commonly used with the product (such as adobe creative suite autodesk corel and microsoft/apple pen input features) development of technical support material that support solving the customer's issue via self-service model continuously improve processes for service delivery communicate customer needs and wishes to our development & engineering teams - be the voice of the customer ensure proper escalation and inform leadership team accordingly follow timely escalation process   profile: technical education (eg in it) and/or product support experience good technical understanding for hardware and software knowledge and experience in creation of guidelines and faqs general skills and experience in problem resolution and troubleshooting fluent in german and english language at a business professional communication level are expected additional other an language is a plus ability to travel within the eu approx 10% per year this full-time position is based in düsseldorf     to become a member of our team please send us your application consisting of a cover letter cv and your salary expectations to jobs@eu   learn more about us on com   gmbh völklinger straße 1 40219 düsseldorf germany Callcenteragent Call-Agent Contact-Center-Agent Kauffrau Kundenberatung Kundenberater Kundenbetreuer Kundenbetreuung Telemarketing Kaufmann Retoure Bürokommunikation Service Helpdesk Sacharbeiter Customer Support Kundenservice Kaufmann Kauffrau Callcenteragent Call-Agent Contact-Center-Agent Kauffrau Kundenberatung Kundenberater Kundenbetreuer Kundenbetreuung Telemarketing Kaufmann Retoure Bürokommunikation Service Helpdesk Sacharbeiter Customer Support Kundenservice Kaufmann Kauffrau Specialist Customer Support (f/m/d) Callcenteragent Call-Agent Contact-Center-Agent Kauffrau Kundenberatung Kundenberater Kundenbetreuer Kundenbetreuung Telemarketing Kaufmann Retoure Bürokommunikation Service Helpdesk Sacharbeiter Customer Support Kundenservice Kaufmann Kauffrau




ework.de — ein Projekt von DIPLANET Digital Solutions Impressum