Service Desk Analyst (m/f)

 StepStone ·  26.01.2018 ·  Korntal-Münchingen bei Stuttgart ·  FARO Europe GmbH & Co. KG

FARO Europe - Service Desk Analyst (m/f) Service Desk Analyst (m/f) You are working in our fascinating IT department, providing high-class user support to ensure optimum user availability.    FARO is different: FARO innovates and develops fascinating 3D measuring and documenting technology, which is widely used for many technologically advanced industries including the automotive, aerospace, architecture and engineering industries.  We have also contributed to many innovative, exciting projects, such as F1, The Red Bull Sage project (extreme skydive), the restoration of archeological sites and many more.     Not everyone is fit for FARO and the challenging role – we are looking for: a natural problem solver with an empathetic mindset, who is looking for a challenging career within a dynamic workplace, where you can let your creativity shine and have the freedom to influence the solutions. This position requires: Good experience within a supporting business environment with Microsoft Operating Systems (Windows 7/10) providing remotely and personal support to users and offices. Good experience with supporting a Windows Domain structure (Windows Server 2008/2010) and Microsoft Office products (Office 2013, 2016, Office365). Experience in working with Service Desk issue tracking system (Service Desk System). Strong verbal and written communications skills including the ability to communicate and train technical and non-technical people. A self-motivated, independently working and goal oriented person with a strong dedication to quality and customer service. Potential to motivate and lead others. ITIL Certificate (Foundation). Fluency in German and a good level of English.    How you will make a difference @ FARO: You are responsible for managing Level 1 & Level 2 Service Desk issues within our SLA. As well, you will manage queues, assigning tickets, setting priorities, maintain workflow and perform root cause analysis on top issues. Customer Satisfaction is the key motivation for you and therefore you always aim to achieve high satisfaction on the Service Desk Tickets. You will maintain and develop IT Service processes Additionally you will work with Global Team Leads to implement, enhance, document and manage the service desk system and other core Service Desk systems. . Are you ready to join the challenges? Apply directly at the link below!     Contact information:   If you want to know more about the position or you have questions regarding the recruitment process, e-mail us directly at  recruiting-EMEA@faro.com                     FARO Europe GmbH & Co. KG Lingwiesenstraße 11/2 70825 Korntal-Münchingen service desk analyst ticket informatics informatik informatiker helpdesk technischer support technical Ticketing Management System support stuttgart




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