Service Delivery Advisor - (Munich, Bavaria, Germany)

 EMC Deutschland ·  06.11.2018

Advisor, Service Delivery Munich Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Advisor, Service Delivery on our Managed Services team in Munich . Dell customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live. Key Responsibilities An opportunity exists to join Dell EMC’s Managed Service Organization. Managed Services is a growing service within Dell Technologies. We provide high quality service to support our core products. The role would be supporting a leading car manufacturer. Working with a number of different platforms, your role would be to ensure that the day to day operations and Service Level Agreements are met. We are also looking for people who think outside the box and have a proactive attitude. Assist in managing and supporting the customer’s storage environment (Incident, Change, Problem Management) Performs necessary storage infrastructure maintenance in accordance with Dell EMC and customer's change management policies. Identifies opportunities for improving storage operations. Develops and maintains direct customer and broader service delivery relationships. Assists in implementing delivery management process improvements Ability to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring. Must participate in on-call activities Essential Requirements Technical college degree with 5+ years’ experience. Dell Network switches VMWare, vRO, vROPS & LogInsight Operational knowledge of the following core technologies (min 2): VMAX / Isilon / ECS / Unity / SVC / Compellent / DFS / Netapp & Netapp C Dot Strong customer focus. Good communication, presentation and cross functional skills. Good analytical, problem solving, negotiation and organizational skills. Desirable Requirements Scripting \ Programming knowledge an advantage (Java, Python) Awareness of DevOps or Agile an advantage Dell EMC Proven Professional or other Industry Certifications desirable. ITIL Certification preferred Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. If you’re ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell. Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.




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