Senior IT Support Specialist - (Munich, Bavaria, Germany)

 EMC Deutschland ·  09.08.2018

(Senior) IT Support Specialist Competitive salary Location: München Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a (Senior) IT Support Specialist in München. A groundbreaking company like Dell needs groundbreaking IT help when it’s needed – and that’s what our IT Support team provides to internal employees. Speed is of the essence, excellence is the standard. So working to high service levels, our team receives, assesses, troubleshoots and escalates support requests to enable our day-to-day operations. We also work with managers and supervisors to resolve serious problems and develop operational policies relating to IT support. Key Responsibilities Full understanding of Call Tracking systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution. Identify incorrect process flows within the tracking system and influence change as appropriate. Serve as a front line interface to users. Possess full understanding of installing, troubleshooting, configuring, and repairing Windows Client/Server, VMware Client/Server . Recommend hardware and software solutions to the customer and the business unit. Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations and servers in both the desktop and lab environments. Assist in testing applications, service packs, and patches prior to corporate wide release. Working knowledge of Microsoft Exchange, perform duties as an Exchange Administrator. Independently troubleshoot, trace, and repair connectivity problems from the jack to the Patchpanels in both LAN/WAN and Telecom environments. Communicate highly technical information to both technical and nontechnical personnel. Provide outstanding customer service and world class support in a large, fast paced, highly pressurized, corporate environment. May be asked to conduct training to other technicians. Assists in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base. Essential Requirements Proficient in Microsoft Office applications. Troubleshooting skills. Sense of urgency. Ability to work in a high-pressure environment. Customer Service skills. ITILv2/v3 Foundation, ITSM skills. Desirable Requirements Can work well under high pressure Benefits We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment. If you can resolve complex technical problems promptly, this is your opportunity to develop with Dell. Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here . — ein Projekt von DIPLANET Digital Solutions Impressum