Senior Customer Solutions Manager (m/f/d)

 StepStone ·  28.05.2019 ·  Berlin ·  AMAZON WEB SERVICES IRELAND LIMITED


Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality to help businesses scale and grow. Millions of customers currently leverage AWS cloud products and solutions to build sophisticated applications with increased flexibility, scalability and reliability. Tens of thousands of customers use a broad range of AWS services. This has accelerated AWS’ pace in machine learning, artificial intelligence, internet of things, and serverless computing.
Role and Responsibilities You will have the opportunity to collaborate with customers, account management, solutions architecture, software development and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. You will be a single point of contact to your customer and internal stakeholders on the progress of all the activities related to your customer. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.  
Basic qualifications


7+ years leading and project managing complex, large scale, IT/technical/engineering programs

3+ years in a client facing role

Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred)

Strong organizational and troubleshooting skills with precise attention to detail

Superior written and verbal communication skills

Ability to effectively deliver information at the C-suite/VP level

Business fluent German and English language skills

Preferred qualifications​

Deep understanding of software development/engineering lifecycle from conception to delivery

Experience with AWS technologies and web-services

Working experience as a SCRUM master or leading a SAFe program


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At Amazon Web Services (AWS) we are changing the future of IT. As part of the core AWS account team you, the Customer Solution Manager, will help our customers to arrive in that future. You will work across AWS teams and apply your technical and program management expertise to serve some of the largest and globally diverse enterprises in Germany.




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