Johnson & Johnson Medical Companies produce a broad range of innovative products and solutions used primarily by health care professionals in the fields of orthopedics, neurological disease, infection prevention, cardiovascular disease, and aesthetics. As the most comprehensive devices business in the world, Johnson & Johnson Medical Devices is best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands.
The Surgical Process Institute (SPI) is part of the Johnson & Johnson Family of Companies since November 2017. As a local start-up, we develop digital technologies that improve the standardization of surgical workflows in the operating theater and thus contribute to a continuous improvement of the health care system. SPI’s unique digitized and customizable surgery workflow engines enable surgery teams to perform more efficiently, reduce operating time, and deliver better patient outcomes.
As Project Manager (m/f/d) IT Implementation and Support, you will ensure on-time installation and high-level support of our software solutions. For surgeons, the access to a global knowledge database is made available to standardize surgical procedures in the operating theater.
Integrate SPI software solutions into customer’s IT environment
Assess client infrastructure and define requirements
Understand customers goals and communicate with IT and stakeholders to achieve the best possible integration solution
Plan and perform integration activities within the customers’ environments, especially setup, configure, administer and maintain applications
Setting up interfaces between customer and SPI systems
Plan and perform integration and system testing for both functional and non-functional test targets
Comply with customers security and privacy requirements
Guide, educate and support all technically involved stakeholders
Document project related tasks
Offer Support Services and Software Care to installed base
Install software updates
Ensure 1st level customer support, such as supporting clients in eliminating problems with the SPI software, finding solutions to customer-specific problems in connection with the software
Take responsibility for integration projects and manage customer expectations
Continuously improve installation efforts to standardize all implementation and support efforts
Create and design concepts for common integration issues that are aligned with the overall product strategy together with product management and development
Discuss requirements for implementation and support with SPI’s software development team
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Support our Commercial Team (sales) in pre-sales activities regarding IT integration
Medium travel requirements, majority of tasks can be conducted remotely but initial meetings with the customers’ IT department, final testing and project approval need to be on-site in European or foreign countries dependent on your language.
Fluent English verbally and written to communicate within the SPI and Johnson & Johnson organizations
Native speaker Spanish or Italian or French to communicate with customers
Basic German is a plus
Professional experience in IT Project Management and / or IT Implementation and Support
Strong problem solving, communication and negotiation skills
Ability to quickly earn the trust of sponsors and key partners; mobilize and motivate teams; set direction and approach; resolve conflict
Ability to communicate at all levels with clarity and precision – both written and verbally
Ability to work and solve problems under pressure in emergency situations and with a quick response complying with SLA requirement
Comfortable in working in a fast-paced environment; ability to adapt readily to change
Experience in healthcare sector is a plus (common healthcare IT interfaces, software as a medical device)
You already have experience about or you are looking forward being trained on:
Using NextGen Communication Server (formerly Mirth Connect) to connect IT services and systems
How communicate with and test RESTful APIs
Basic Docker knowledge: How to work with containers and update images
Working in Linux environments (basic command line usage)
Working with virtual machines (like VirtualBox) for local testing and training
The well-being and development of our employees are central aspects of our company creed. Individuals who would like to fully realize their potential as part of our international, innovation-driven corporate family and who aspire to have challenging work, will find that our company provides just the right conditions. We consider intensive initial training, further education that is tailored to our employees’ work and excellent opportunities for development – both nationally and internationally – to be just as essential as a good work-life balance, attractive compensation and above-average employee benefits. One aspect that distinguishes our company is the large number of measures we have to support our trainees and promote career development in ways that are also compatible with family life.
Project Manager (m/f/d) IT Implementation and Support
StepStone · 06.07.2019 · Leipzig · Johnson & Johnson MEDICAL GmbH