OSS Engineer @ Heidelberg,Germany

 StepStone ·  12.07.2018 ·  Heidelberg ·  HCL GREAT BRITAIN LIMITED

HCL Technologies is the fastest growing IT services company (Brand Finance Global 500, 2017) in the world; a $6.9 Bn global company operating out of 33 countries that specializes in    transformation of IT and engineering services.   HCL provides an integrated portfolio of services underlined by its Mode 1 - 2 - 3 growth strategy. Mode 1 encompasses core services in the areas of Applications, Infrastructure, BPO and Engineering & R&D services. Mode 2 focuses on experience -centric and outcome -oriented services such as Digital and Analytics Services, cybersecurity, cloud and AI. Mode 3 is ecosystem-driven,  creating innovative IP -partnerships to build products and platforms business. With this in mind, HCL has invested heavily in building solutions and partnerships that cater to businesses of the 21st century.   Our success is built on our core engineering strength and strong domain competency, spanning retail & corporate banking, capital markets and insurance sectors and catering to the IT and operational needs of leading financial services companies. HCL focuses on creating real value for customers by taking - Relationships Beyond the Contract; a philosophy which places our customers at the heart of every digital transformation, pushing the envelope and being pioneers in the FinTech industry. Duties include (not limited to) Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Blackberrys, and LAN cable drops Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives IMACD function including installation and decommission Backing up and restoring user data, settings and associated systems administration activities  Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts Assist on Incident and Problem management activities Taking ownership of issues through to resolution on all appropriate requests   Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information 9. Move equipment associated with escalated help desk incidents and service requests 10. Performing asset inventory activities as needed 11. Recommends and/or performs upgrades on systems to ensure longevity 12. Works with procurement staff to purchase hardware and software Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement Be available for Oncall support during afterhours as and when necessary 16. Adhere to ticket response and resolution SLA’s as agreed upon with the customer   Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues   Desired Experience: • At least 3 years of experience in the field or in a related area required  • Technicians should have good knowledge on Hands and Feet  • Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc) • Strong Microsoft Operating System installation and troubleshooting skills • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds • Broad experience of IT with basic understanding of  Networks, Servers and Telecoms • Background security check required • Experience including remote control of PCs and video conferencing knowledge This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc. a) Desk side engineer for technical support for customers and their networked computers and peripherals b) Interface with multiple levels of end users, management, VIPs and technical staff   Salary as per Market Standard and Benefits as per market standards




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