Operational Analyst m/f/t for Special UC Solutions

 StepStone ·  07.01.2019 ·  Essen, Swindon ·  RWE Supply & Trading GmbH

#1 Love to work on the design and development of special UC solutions? #2 Possess excellent knowledge of media technology? #3 Want to shape the future with your unconventional ideas? Answered “yes” at least once? Then you’re just the right person for our three key words: Powering. Reliable. Future. Ready for a career in Unified Communication? Then start your future with us. Because RWE Supply & Trading is completely different from whatever you expect. Perfect for people who show professionalism and passion. And thus, ideal for you. Powering. Reliable. Future. This is RWE. Supplying the future with renewable energy requires not only courage and visions, but the security of a reliable infrastructure as well. RWE has 120 years of experience in an energy world that is constantly changing. And a clear future strategy. 50 Energy Traders. 260 additional experts on the floor. Another 1000 professionals aside. Become part of RWE Supply & Trading and shape the future of the trading business to make energy reliable. Operational Analyst m/f/t for Special UC Solutions RWE Supply & Trading GmbH, Unified Communication, Essen, Germany, or Swindon, United Kingdom Start: asap, full time, permanent

Design and development of special Unified Communication solutions, services and/or infrastructure services within RWE IPM (service lifecycle, guidelines, policies and standards)

Establishing ITIL processes within RWE IPM to support these special services and solutions

Implementation and execution of security policies

Demand management and service ownership

Definition and further development of guidelines for special Unified Communication solutions, services and/or infrastructure services

Proactive working within the team to define and develop Unified Communication services and special Unified Communication solutions in projects and daily business

Maintaining and supporting the existing international Unified Communication infrastructure and services

Being responsible for the definition, implementation and further development of the infrastructure as well as technical migrations, service delivery and documentation in RWE

Providing assistance, guidance and 2nd- and 3rd-level support for all Unified Communication services

Assisting with evaluation, selection and steering of suppliers for Unified Communication solutions during transition, transformation and contract runtime

Extensive knowledge of development, design and operation of media technology solutions, services and/or infrastructure services, using actual Cisco/Microsoft solutions for telephony and collaboration solutions like Skype for Business, Cisco Jabber or Webex teams, video conferencing and webcasting

Excellent knowledge of and experience in media technology for presentation of live content and distribution across multiple media, audio and video solutions

Thinking creatively `outside the box’ to deliver innovative and cost-effective solutions and roadmaps that work end-to-end and can be adapted as required

Experience of managing various and conflicting business demands

Good knowledge of connectivity solutions using actual Cisco for LAN and Wireless LAN

Good knowledge of and experience in project management and customer communications

Experience of working in international multi-disciplinary and multi-site development teams

Innovative problem-solving skills and the ability to work under pressure

Self-reliant, results-orientated and able to work on your own initiative as well as results-orientated

Fluent in English and German and willingness to travel

At RWE, you will find all the advantages of a large technology group. And some merits that are even more crucial: openness and real team work. For we are open to the future and are building on the strengths of each and every individual. We value his/her work and opinion; we listen, pursue active ideas management and engage in direct exchanges. Respect, appreciation and mutual trust are the hallmarks of cooperation within the international RWE team.

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