Operational Analyst m/f/t Database Operations

 StepStone ·  07.01.2019 ·  Essen, Swindon ·  RWE Supply & Trading GmbH

Powering. Reliable. Future. This is RWE. Supplying the future with renewable energy requires not only courage and visions, but the security of a reliable infrastructure as well. RWE has 120 years of experience in an energy world that is constantly changing. And a clear future strategy. 50 Energy Traders. 260 additional experts on the floor. Another 1000 professionals aside. Become part of RWE Supply & Trading and shape the future of the trading business to make energy reliable.
Operational Analyst m/f/t Database Operations RWE Supply & Trading GmbH, Essen, Germany, or Swindon, United Kingdom Start: asap, full time, permanent

Communicating IT technology requirements and standards to the Database Operations managed service teams and ensuring adherence

Defining and communicating relevant IT processes and procedures to the Database Operations managed service teams and ensuring adherence

Providing technical leadership and assistance to the Database Operations managed service teams

Providing guidance to the Database Operations managed service teams for change planning, Advisory Board presentation, communication and implementation

Defining and maintaining the Database Operations managed service work packages ensuring requirements are correctly translated into managed service deliverables

Responding to and managing resolution of incidents and problems in the database estates

Ensuring the Database Operations managed service teams accurately and adequately document the database estates and technology-specific management tasks and measuring the level of delivered service

Several years of experience working in an IT infrastructure environment or educated to degree level in a computer science related discipline

Extensive track record of delivering and supporting database services

Excellent leadership, coordination, communication, negotiation and stakeholder management skills

A good level of understanding and experience of ITIL processes, DevOps model, end-to-end application operations processes, asset and configuration management, incident and problem management, request fulfilment, IT-service continuity management, operational governance of 3rd-party suppliers and development, IT security concepts and methodologies as well as refinement of relevant standard operation procedures would be expected

Ability to own SOPs and proactively ensure their further development, manage service to cost, quality and performance constraints

Strong interpersonal skills to work cooperatively in supporting the wider team, an enthusiasm to keep up to date with the latest IT security technologies and willingness to travel

Good English conversational and writing skills are required

At RWE, you will find all the advantages of a large technology group. And some merits that are even more crucial: openness and real team work. For we are open to the future and are building on the strengths of each and every individual. We value his/her work and opinion; we listen, pursue active ideas management and engage in direct exchanges. Respect, appreciation and mutual trust are the hallmarks of cooperation within the international RWE team.

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