Microsoft Enterprise Solutions Engineer (f/m) - (Dublin, Leinster, Ireland)

 EMC Deutschland ·  27.09.2018

IG/I7 - Microsoft: Enterprise Virtualization (Microsoft) and Systems Management Specialist We have an unrivalled opportunity for an experienced Enterprise Solutions Support Advisor to work in our EMEA ProSupport Enterprise Expert Centre, offering the highest level of solutions support and remote advisory services to Dell’s Enterprise customer base on high-end/high value-add enterprise solutions/technologies including messaging, back-up/recovery & archiving, virtualisation, operating systems, networks & security and databases. No other centre offers you such a high level of exposure to such a large enterprise client base and the associated enterprise solutions and technologies. As part of the Solutions Support Team (SST) you will be responsible for the overall Customer Experience (CE) of Dell's Enterprise customers. Your main responsibilities will involve: Delivering Level 2 support for advanced software customer escalations through troubleshooting, research, environment replication & identification of workarounds. Actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout life of the incident (s). Interlocking with Technical Account Managers (TAMs) and Regional Sales Account Managers (SAMs) to address customer issues and queries. Attending required technical training sessions and making effective use of lab time while securing relevant industry certifications. Co-ordinating resources to resolve technical issues and turn around strained relationships at large high profile accounts in both pre and post-sale stages Act as a trusted advisor to the management team on the technical front. Flexibility in Shift Rotation and Work Shifts (Thursday - Sunday) on Bi-weekly Base Your skills and qualifications will ideally include: Advanced knowledge of Microsoft Windows Server 2012/R2/2016: Directory Services, Failover Clustering, Hyper-V, SCVMM, Azure/Azure Stack, Storage Spaces/Spaces Direct, RDS, PowerShell. Advanced knowledge of at least one of Microsoft Exchange, Azure Pack or System Centre suite (SCOM, SCCM) Working Knowledge of the following SAN / Network technologies & protocols (ISCSI, FCOE, Fibre, DCB, RDMA) Knowledge of Kernel Dump analysis, Network trace & packet analysis, ETL trace analysis - (desirable) Industry certifications (Any 1 minimum) - MCSE 2012 Private Cloud, Server Infrastructure or Azure, MCITP Exchange or SQL Server, CCNA. Fluency in English and the ability to speak any of the following languages is desirable– German, French or Italian Whether your background is in hardware or software, or you’re at home with both, a career with us promises great training (and assistance to acquire professional certificates) and development, a fantastic work/life balance and real opportunities to progress. Language skills are desirable, as we support our EMEA customers in 20 different languages. Apply today to the World’s largest start up Benefits Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package. Closing date: Taking Applications Now! Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. "LIPRIORITY" — ein Projekt von DIPLANET Digital Solutions Impressum