Manager (m/w/d) IT Service Management/Delivery

 StepStone ·  28.05.2019 ·  Hamburg ·  Eppendorf AG

For the last 50 years, our customers have referred to Eppendorf Safe-Lock Tubes simply as Eppis. As a controller, I know how much we have improved. I contribute to making our processes even more economical.

Excellence often takes place behind the scenes. This is what I am working towards as a product manager: Our tubes available in Biopur® purity grade are produced almost fully automatically in clean rooms with high-precision injection molding systems.

Femtoliter meets quantum leaps

The future of life sciences is too complex to be viewed from only a single perspective. Thatis why Eppendorf views the world from many perspectives - including those of natural scientists, engineers, IT specialists, economists and specialists from other disciplines. As a premium manufacturer of innovative products and consumables, we are a global community of more than 3,000 employees.

Discover and shape your future with Eppendorf at our headquarter in Hamburg - as a

Manager (m/w/d) IT Service Management/Delivery

Your tasks

Cooperation in matrix organization

Help define efficient communication and decision-making mechanisms amongst the Market regions and global IT

Facilitate discussions among matrix functions with data and expertise

Consulting service for business departments regarding IT issues

Support interactions of IT teams (first-level and third level) with their interfaces in other board departments, service owners, external service providers, management Board and internal stakeholders

IT Service Management:

Lead and develop IT Helpdesk and IT operation

Ensure IT Security

Define and support (new) projects to continuously improve IT Services

Support Eppendorf’s IT transformation workstreams and projects, lead projects related to ITSM

Leadership/people management:

Establish individual goals and expected levels of performance, evaluate performance, give feedback and provide people development measures (e.g., training, coaching) where needed

Establish metrics and KPIs to measure and monitor success

Support all Human Resources processes and procedures to ensure compliant and engaged team, participate in defining people development plans in line with the company strategy

Lead and motivate people and be a role model for Eppendorf’s Mission, Vision and Values

Initiate and realize the change process (behaviour, mindset), being a role model

Your background

Master’s (5 year) degree in Computer Science or a related discipline

Experienced Service Management professional

Previous experience as a Team Lead of Service Management

Good knowledge of ITIL disciplines

Proven abilities in diagnostics and troubleshooting

Good knowledge of ITSM methods and tools

Proven knowledge of PC hardware

Excellent verbal and written communication skills in the English language

Proven leadership qualities and business acumen

Strong interpersonal skills, ability to network effectively (internal and external) and establish effective working relationships

Results driven, good analytical capabilities

ITIL Foundation or equivalent IT Service Management (ITSM) qualification

Your perspectives at Eppendorf

Responsibility for challenging projects in an international environment

Professional IT working environment with modern methods and technological challenges

Personal and professional development through international and interdisciplinary teamwork

Innovative and appreciative corporate culture

Diverse social benefits, such as health management, old-age provision and capital-forming benefits

Versatile, future-oriented and globally networked - this is what defines Eppendorf. Together with your new colleagues you are responsible for building bridges between customers and manufacturing plants. Become part of us and work where strategic decisions are made and where all interfaces in the company converge. Take your next career step now! If you have any further questions, please contact

Ramona Backenhaus, 040 53801-820

Eppendorf. More perspectives.

Apply online


Eppendorf Safe-Lock Tubes are the further development of the first laboratory micro test tubes - a product with which Eppendorf has been setting worldwide standards since 1963. — ein Projekt von DIPLANET Digital Solutions Impressum