You will be part of the Foodora and Delivery Hero Salesforce team, which is responsible globally for currently two Salesforce instances with around 2.500 Users. You will be exposed to all levels of Salesforce work in a highly developed and functional team (Administrators, Product Managers, Developers, QA Specialists) with lots of career opportunities.
Your job will include administration of the Foodora and Delivery Hero Salesforce CRM instance and development of related processes; you will be responsible for assisting with its adoption and ongoing success.Administration includes: user management, configuration, customization, automation (process builder, flows, notifications, approvals, workflows), report and dashboard development, validations, data management, ticket management, training and support for applications. Also functional testing (QA) of change requests and new features. Knowledge of Service Cloud, Omnichannel and CTI integrations are a plus.
Salesforce administration and platform tasks include:
Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
Maintain security such as user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights.
Maintain overall system configuration, change control, and enhancements.
Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.
Act as a point of contact for Salesforce Users and Country MDs.
Manage the instance with a view to ensure data integrity, security and perform daily basic audits.
Assists in conducting training of business owners for new features and help with roll-out.
Present changes/system enhancements and overall training.
Manage mass imports and exports of data.
Provide high quality support via ticket system.
Develop best practices for reporting, access models, SSO strategies and audit controls.
Master of governance limits and overall platform scalability (with Product, Developers).
Develop best practices for emergency procedures around Salesforce.
Work on Change Requests in an agile environment.
1-3 years technical support for web-based applications or similar.
1-3 years of previous experience as a Junior Salesforce Administrator in a large company, ideally with a multi-national User / business base.
B.S. or a B.A. college degree or commensurate work experience.
Working knowledge of relational databases design concepts and data management.
Basic knowledge of agile methodology / processes.
At least basic understanding of Salesforce coding (APEX, Java etc.).
At least a basic understanding of Salesforce integration options.
Proper understanding of Salesforce Sales Cloud and ideally also Service Cloud.
Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins, XL-Connector, Talend).
Understanding of business processes.
Ability to troubleshoot system, process and data issues.
Experience in Salesforce migrations a plus.
Open to discussions, team-oriented, with a hands-on attitude.
We offer you:
International working atmosphere and cross-cultural teams.
Goal oriented environment.
Flexible working hours.
Great career opportunities.
Safety of a large company: pension scheme and stability.
Nice work environment and English as working language.
For applicants from abroad: relocation package and German lessons.
Have we caught your attention? Then please send us your application including cover letter, CV, salary expectations and earliest starting date. We’re looking forward to your application!
Junior / Mid-Level Salesforce Administrator (f/m) at Delivery Hero AG (Berlin, Germany)
Stack Overflow · 16.04.2018