Junior IT Service Analyst (all gender)

 StepStone ·  21.02.2020 ·  Hamburg ·  Barclaycard Deutschland

We’re not an average bank. We’re Barclaycard: modern, diverse and digitally minded. As one of the country’s leading credit institutions, we have over 700 employees based in Hamburg. For the past 25 years, we have been offering our customers flexible payment options and helpful financing solutions that have resulted in over 1 million customers. 

Become Junior IT Service Analyst (all gender).

Our CIO Team in Hamburg is waiting for you.

We believe in standing behind your team will make you stand out. Sounds good? Then you are just right with us.

Act as the key interface between the business and IT component teams for ensuring the required IT capability is in place and delivers to the business needs and priorities

Identify risks and problems in the technical landscape and ensure the resolution process is initiated following ITIL principles as per the IT Management framework implemented by the Barclays Group

Support the growth agenda of Barclaycard Germany by working in projects driven by our business initiatives

Manage 3rd party relationships of managed service and consultancy suppliers for Barclaycard Germany

Act as principal point of business contact into service management community

Define and execute service improvement plans to ensure positive impact towards the IT landscape

Sustain a depth of knowledge of current service practices and awareness of current business developments and technical opportunities within own service portfolio

Experience of managing complex/multiple IT services in a financial services company

Fully conversant and accredited with service management and delivery best practices (e.g. ITIL)

Minumum 3 years experience in working in a  cross functional setup with teams span across multiple geographies

Experience in service and supplier change plans

Extensive knowledge of analytic techniques and methods

Good knowledge of business change processes, methods and tools

Broad understanding of service and supplier management processes and methods

Good understanding of project and change management processes

Demonstrate a wide knowledge of IT service infrastructure and its exploitation in both own and other organisations

Outstanding problem solving skills with the ability to filter, prioritise, analyse and validate complex and dynamic material

Demonstrate effective communication, both orally and in writing, with subordinates, colleagues, clients and customers at all levels, both formally and informally – an experienced communicator who nurtures relationships for mutual gain

Ability to analyse, diagnose, design, plan, execute and evaluate work to time and quality targets

Demonstrate the ability to deliver in a resource constraint environment

Act as the key interface between the business and IT component teams for ensuring the required IT capability is in place and delivers to the business needs and priorities

We help people move forward every day. We encourage you to develop your own ideas and offer an open company culture where everyone respects each other irrespective of hierarchy. You’ll meet a variety of different people, living our values all day every day to do the best we can with integrity and excellence for our customers and stakeholders. Join our team for a diverse working experience and bring your personal contribution to our brand.

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