Junior Engineer (f/m) Cisco IP Voice

 StepStone ·  08.06.2018 ·  München ·  Tech Data GmbH & Co. OHG

Junior Engineer (f/m) Cisco IP Voice     If you are brimming with ideas and optimism, enjoy creative freedom and appreciate true team spirit, you are right for us.   To strengthen our team in Munich we are looking for an enthusiastic     Cisco IP Voice Junior Engineer (f/m)   Focus of the position is the provisioning of an efficient, profitable and reliable Cisco Unified Communications and Unified Contact Center Enterprise solution. You will operate a centralized Call Manager - Contact Center infrastructure including the corresponding components like gateway routers, Unity Servers.   Main Tasks: Supports voice and network engineering initiatives for all project-related and ongoing operations support for voice communications services. Remote hands support for Central CORE server rooms Works closely with IPT Data/Voice Lead and IPT Project Managers to review customer requirements, circuit order request forms (CORFs)/quotes, and engineering implementation plans for all project- related initiatives. Help team in implementing and troubleshoots enterprise Voice-related solutions/incidents/system outages. Responds to escalated incidents and service requests from Service Delivery/Operations Teams, coordinates planned maintenance activities, coordinates/facilitates planned/unplanned service outages, and ongoing project-related support activities Frequently communicates with Team Leads on upcoming projects, system maintenance activities, and unplanned events to ensure staff are prepared to support the Department Monitors ticket queues are actively monitored to ensure customer tickets and service requests are promptly addressed. Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations. Communicates all planned/unplanned service outages to management/leads and Senior Watch Officers supporting the IT Operations Centre. Your Profile: University Degree in Telecoms Engineering, Computer Science, Engineering, or related discipline; equivalent experience acceptable Candidate should have recent VoIP or network related experience Able to work effectively in a Multi-tasking environment Able to effectively communicate in English and German Willingness to travel within Europe Field Service engineer experience Working knowledge on cabling, server rooms and remote hands support Self-starter, with a desire to be in a fast paced large enterprise environment. Can-do Attitude     We offer a dynamic working environment in which excellent performance is rewarded by fast-tracking to the next career level whatever your background may be. If you enjoy dealing with people, tackle your tasks with energy and commitment and welcome working in a motivated team, we look forward to receiving your full application. Please include your salary expectations.     Gleich hier online bewerben. . Kennziffer: 2233381   Tech Data Corporation is one of the world’s largest wholesale distributors of IT products, IT solutions, as well as logistics, credit and value add services. Worldwide, more than 115,000 retailers, system houses, service providers and retailers / e-tailers are among our customers. With the support of our 14,000 employees, they implement the individual technological requirements of private (B2C) and business (B2B) end users.     Tech Data GmbH & Co. OHG - Kistlerhofstra?e 75 - 81379 M?nchen  

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