Inside Sales Systems Engineer (Enterprise) - Ismaning - (Munich, Bavaria, Germany)

 EMC Deutschland ·  09.08.2018

People make Dell EMC– so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Enterprise Inside Sales at Dell, we are looking for a System Engineer to join our team in Munich . Dell EMC is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live. The Systems Engineer is part of the EMEA Inside Sales SE Pre-Sales team, and is specifically assigned to provide Pre-Sales technical support to the Inside Sales Enterprise and Commercial teams based in Cork, Paris, London and Munich. The SE will typically be assigned to a specific Inside Sales team (in this case Germany and will be based in Ismaning). The Inside SE team work with the Inside Sales Reps (ISR’s) and to help develop the most appropriate technical solutions to meet the customer’s IT needs which typically includes Data Storage, Back Up and Recovery and Cloud Computing technologies. The Inside SE team are part of the EMEA Pre-Sales Organisation whose Pre-Sales mission is: Get the Technical Win. For this particular vacancy, fluent German speaking skills is a requirement Key Responsibilities: Directly engage on customer opportunities to position the technical value of the DELL EMC solution leveraging all the tools and capabilities available Advise Inside Sales Reps (ISR’s) in all technical pre-sales support functions, providing technical advice to ISR’s and aligned focus Partners on best solutions Provide Pre-Sales support to ISR’s on customer conference calls at various stages of the sales cycle, demos of EMC products through WebEx and/or similar on-line tools, Live Optics and Get Modern Assessments as part of the Sales cycle Develop and Respond to RFP’s as requested from aligned Partners and ISR’s Mentor and assist other SE members in resolving ongoing cases and answer ad-hoc technical questions from ISR’s and aligned focus Partners. Prepare detailed topologies and architectures of customer site, before and after proposed new solutions and deliver technical training to ISR’s as required Provide Competitive Support and effectively deal with Objection Handling situations Skills and Education Requirements Bachelors Technical (or equivalent) and 3-5 Years post qualification experience in an IT technical role, ideally with strong server (Windows, UNIX or Linux) experience Storage experience (SAN and/or NAS) and Backup and Recovery knowledge/experience Information Storage Management (ISM) and EMC Proven Professional Certification an advantage. Knowledge of DELL EMC Products such as Unity, Compellent, VMAX, Isilon, Recoverpoint, Avamar and Data Domain and Virtualization knowledge (VMware and Hyper-V) Customer facing skills, Training and Presentation skills and strong communications skills Good organization and time management skills Fluent in German Personal Training and Development: Work continuously to develop SE skillsets on DELL EMC Solutions Achieve EMC Proven Professional qualifications and maintain them (Associate, Specialist and ideally Expert) Complete Quarterly Sales Accreditation training Attend new product training and deliver training back to group Benefits: Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. Dell EMC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell EMC encourages applicants of all ages. For this particular vacancy fluent German language skills are required . Principal Duties and Responsibilities: Directly engage on customer opportunities to position the technical value of the EMC solution leveraging all the tools and capabilities available Advise Inside Sales Reps (ISR’s) in all technical pre-sales support functions, providing technical advice to ISR’s and aligned focus Partners on best solutions Provide Pre-Sales support to ISR’s on customer conference calls primarily using German language at various stages of the sales cycle Provide demos of EMC products through WebEx and/or similar on-line tools Provide Live Optics and Modern Infrastructure Assessments as part of the Sales cycle Develop and Respond to RFP’s as requested from aligned Partners and ISR’s Mentor and assist other SE members in resolving ongoing cases Answer ad-hoc technical questions from ISR’s and aligned focus Partners. Prepare detailed topologies and architectures of customer site, before and after proposed new solutions Deliver technical training to ISR’s as required Provide Competitive Support and effectively deal with Objection Handling situations Personal Training and Development Achieve EMC Proven Professional qualifications and maintain them (Associate, Specialist and ideally Expert) Complete Quarterly Sales Accreditation training Attend new product training and deliver training back to group Skills and Education Requirements Bachelors Technical (or equivalent) 3-5 Years post qualification experience in an IT technical role Typically Pre-Sales, Customer Support, IT Implementation, network or systems administrator or similar Ideally with strong server (Windows, UNIX or Linux) Traditional Storage experience (SAN and/or NAS) and Software Defined Storage Backup and Recovery knowledge/experience Information Storage Management (ISM) and EMC Proven Professional Certification an advantage. Knowledge of DELL EMC Products such as Unity, Compellent, VMAX, VxRail, Recoverpoint, Avamar and Data Domain Virtualization knowledge (VMware and Hyper-V) Customer facing skills Training and Presentation skills Strong communications skills Good organization and time management skills




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