Data Center Services Specialist (f/m)

 StepStone ·  09.10.2018 ·  Heidelberg ·  HeidelbergCement AG

HeidelbergCement is one of the largest global building materials companies. With more than 60,000 employees in 60 countries, we are known for our expertise and superior quality. Our headquarters in Heidelberg alone employ over 900 people from all corners of the world creating a diverse work environment. As a global corporation with a strong emphasis on growth and performance in a dynamic international business, we have always kept our feet on the ground. Performance is a core value of our company culture and our employees’ skills and abilities are our key to success. We are looking for a Data Center Services Specialist (f/m) to join our great team in Heidelberg, Germany, and carry the responsibility of managing datacenter operations and core infrastructure services which serve applications out of two datacenters in Western & Southern Europe (WSE). Our mission is to provide stable, secure, and scalable datacenter infrastructure services to the HeidelbergCement Group, and we pride ourselves in serving both the business directly and also supporting the departments creating the solutions which bring the company strategy to fruition. This challenging role requires holistic ownership of the entire datacenter service portfolio, from the datacenter facilities to the network, compute, and storage services, from business continuity to lifecycle management, from license compliance to financial adherence, and comes with the exciting chance to play a leading role during a time where the global datacenter strategy is poised to make major changes to support digital transformation within the company. By taking this opportunity in the Data Center Services (DCS) team, you will join the wider Foundation Services WSE team, a culturally diverse team distributed across Europe with a proud focus on delivering high quality results, supported by deep team knowledge and experience, and an emphasis on personal development and team-work. This role offers the potential to work across a wide range of technologies, making a real impact to the company’s future, and provides solid personal development and multiple career path options. We envision the role to be initially focused on datacenter operations with the immediate challenge to rebuild our regional secondary datacenter, and the expectation that the successful candidate will then take a leading role in the team with a focus on one or more services in the DCS Portfolio.

Datacenter operations:

Datacentre facility and vendor management

Physical asset lifecycle management:

Order-to-run” process for deploying new hardware

“Moves-Adds-Changes” process for modifying existing hardware

Hands-on activities during incidents

Decommissioning and disposal of end-of-service hardware

Inventory asset and configuration management



Continuous improvement of DCS processes



DCS portfolio management:

Lifecycle planning & License compliance

Capacity & Vendor management

Regular communication with Infrastructure Development and Architecture (IDA) to maintain overview of upcoming services

Regular communication with Global Operations Center (GOC) to ensure operational expectations are kept



Business Continuity:

Ensuring Disaster Recovery Plan documentation is up-to-date

Bi-annual Disaster Recovery Plan testing



Financial adherence: Budget planning & Tracking expenditure

Internal consultancy:

Point of contact for other departments requiring Foundation Services support expertise for design, planning, or implementation

Escalation point for major incidents or problem tickets





Minimum of 5 years IT experience, preferably in an enterprise environment

Experience in datacenter operations

Knowledge in one or more of the following areas is beneficial:

Network (Cisco Nexus, Cisco ASA, Cisco Wireless, Citrix NetScaler, MPLS)

Compute (x86 Server, VMware vSphere, Microsoft Windows Server, Red Hat Enterprise Linux)

Storage (NetApp)



Fluent in English and German (verbal and written) with good communication skills

Great team player and able to work in a global environment

Capable of performing physical datacenter work, potentially outside of business hours

Able to work without direct supervision

Motivation to gain new skills and experience

Willingness to travel internationally




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