Customer Relationship Management (CRM) Manager (m/f)

 Stellenanzeigen.de ·  19.12.2018 ·  Kelsterbach (bei Frankfurt) ·  Oerlikon Surface Solutions AG

Customer Relationship Management (CRM) Manager (m/f) Oerlikon Surface Solutions AG Kelsterbach (bei Frankfurt) Providing level 1 support globally to all users of our customer relationship management (CRM) application; coordinating level 2 support with internal and external resources;... customer relationship management (crm) manager (m/f/d) global the customer relationship management (crm) manager (m/f/d) will primarily be responsible for globally supporting and managing service levels for the crm application and all linked tools (ie interfaces lime survey) in this role you will also consult the business in revising processes and ensuring crm functionalities meeting the requirements of the global sales process the role will report to the global business process manager sales of balzers industrial providing level 1 support globally to all users of our customer relationship management (crm) application coordinating level 2 support with internal and external resources reviewing and evaluating new requirements for the sales team for reports/analyses and crm functionalities consulting internal costumers with implementing processes driving future crm developments to enhance the global sales process conducting crm user trainings for inside and field sales as well as product management and quality organization globally your profile university or related degree in economics or equivalent education business and / or it consulting experience would be beneficial substantial experience with crm systems possibly in defining and designing of sales processes and related it applications good understanding of corporate it landscapes excellent communication and influencing skills in order to drive change within the organization strategic thinker with a global view combined with a track record of project management skills result-oriented self-reliant working style fluent in written and spoken english is a must other languages (eg german french spanish) will be a plus comfortable working in an intercultural environment and open to travel globally what we offer a place among a workforce of motivated creative and welltrained people with a high degree of initiative working with management team members on a global level the professional advantages of an environment that supports your development and recognizes your achievements the location of this role is based in one of our sites in europe can you identify with this position and are you looking for a new challenge then we are eager to meet you please apply online via the following button: apply now vacancy-id: 64150 wwwcom/career martin huber executive recruiter phone: +49 6142 6033 103 about : is a leading global technology group providing market-leading technologies and services has around 15 000 employees at over 180 locations in 37 countries and sales of chf 2 847 million in 2017 the group is structured in three segments: manmade fibers and drive systems each operating under their own well-established brands and with their own market-specific strategies it has a long-standing presence in asia particularly in the emerging markets of china and india a strong foundation in europe and serves the most important markets in the americas in 2017 the group continued to invest 4 % of its annual total sales in r&d corresponding to chf 107 million and filed 91 patents worldwide balzers is one of the world's leading suppliers of technologies that significantly improve the performance and durability of precision components as well as tools for the metal and plastics processing industries balzers operates a dynamically growing network of more than 100 coating centres in 35 countries in europe the americas and asia join us and become a part of our future-oriented international team wwwcom/career kundendienstmitarbeiter kundendienstmanager customer service mitarbeiter customer care kundenbetreuer kundenbetreuung crm-manager crm-management first-level-support 1st-level-support second-level-support 2nd-level-support betriebswirt betriebswirtschaftslehre wirtschaftswissenschaftler informatik fachinformatiker wirtschaftsinformatiker it-berater it-support softwaresupport benutzersupport help desk helpdesk servicedesk ax80951by Kundendienstmitarbeiter Kundendienstmanager Customer ServiceMitarbeiter Customer Care Kundenbetreuer KundenbetreuungCRM-Manager CRM-Management First-Level-Support1st-Level-Support Second-Level-Support 2nd-Level-SupportBetriebswirt BetriebswirtschaftslehreWirtschaftswissenschaftler Informatik FachinformatikerWirtschaftsinformatiker IT-Berater IT-SupportSoftwaresupport Benutzersupport Help Desk HelpdeskServicedesk Customer Relationship Management (CRM) Manager (m/f) Providing level 1 support globally to all users of our customer relationship management (CRM) application coordinating level 2 support with internal and external resources Kelsterbach Kundendienstmitarbeiter Kundendienstmanager Customer ServiceMitarbeiter Customer Care Kundenbetreuer KundenbetreuungCRM-Manager CRM-Management First-Level-Support1st-Level-Support Second-Level-Support 2nd-Level-SupportBetriebswirt BetriebswirtschaftslehreWirtschaftswissenschaftler Informatik FachinformatikerWirtschaftsinformatiker IT-Berater IT-SupportSoftwaresupport Benutzersupport Help Desk HelpdeskServicedesk




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