CRM Analyst EMEA

 StepStone ·  12.03.2019 ·  Ratingen, Voisins le Bretonneux, Madrid, Mailand, Hemel Hempstead ·  Boston Scientific Medizintechnik GmbH

For more than 35 years, Boston Scientific has been the world's leading medical device company dedicated to improving the lives of patients. Every day, we face the key challenges of the healthcare industry with innovative products, a culture of collaboration and a deep passion for improving human life – making a career at Boston Scientific more than just a job. If you want to be a part of it and follow your vocation, then we should get to know each other.

For one of our hubs in Europe (Ratingen, Voisins le Bretonneux, Madrid, Milan or Hemel Hempstead) we are now looking for a

CRM Analyst EMEA

The main areas of responsibility of the CRM Cloud Analyst EMEA (Rhythm Management) is to ensure that (SFDC) solution is well implemented within the division and to coach and train on the system with the aim to improve the platform taking into consideration the divisional needs.

Main areas of responsibility

End user support: Become the first and second level of support for all the members of the division (650). This included technical troubleshooting (technical problems of the platform) and functional lack of knowledge from the user.

Training: Deliver training to the salesforce on ‘Sales’ (Sales representatives, Managers, Field Clinicals Specialist and Marketing) : ongoing training, new hires and on demand training.

Setup reporting standards: Define and create clear/intuitive content guidelines for Sales Representatives on “How to properly use and report in Salesforce” [FAQs website / Small-Videos / Pdf].

Platform improvement:  Help to improve the tool by formally submit ideas for new features and functions via user stories. These ideas should be collected within our division users. This objective includes: detect the idea, search for the consensus among the key players within the division, fulfill and submit the document, defend the requirement, test and validate the software, design and implement the launch of the new feature within the division. Work with business users and architects to define and document detailed user stories, process flows and data models.

Management Reports: Design, create and make available standard reports and dashboards for Asleep and for Managers. Some of these reports will need to be generate on demand and other by own initiative.

Data quality: Monitor and check regularly the data quality of our contacts, accounts and events in Sales Cloud and monitor and clean up duplicates

Communication: Have clear defined communication method with regards to Sales Cloud releases and change management of the Platform.

Business background with IT/IS knowledge (Engineer, Business).

Fluency in German and English. An additional main European language will be very welcome.

2-3 years of experience on the implementation of Customer Relationship Manager (CRM) systems.

Understand SFDC technology to be able to test, and implement new features.

SAP knowledge is welcome

Tableau knowledge is a plus. Or any business intelligence tool.

2-3 years of experience in working for multinational companies.

Be able to lead projects with deliverables, deadlines, and key milestones.

Be able to lead technical discussions with stakeholders and internal teams.

Effectively present ideas and product scope to internal audiences.

Ability to work well with people including project stakeholders and project team members

Low to meet travel requirements.

Strong analytical skills and demonstrated understanding of how to interpret SalesReps business needs and translate them into requirements.

Self-motivated with great initiative attitude.

Person with meticulous and detailed working skills.

Common sense, pragmatic and hard worker.

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen. — ein Projekt von DIPLANET Digital Solutions Impressum