People make Dell EMC – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Sales Operations Team at Dell, we are looking for a Channel Engagement Manager to join our team in Halle (Saale) , next to Leipzig. Dell EMC is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live. Key Responsibilities: The Channel Engagement Manager (CEM) provides a single point of accountability for strategic partners within DellEMC Channel and Distribution and will support sales success and promote customer satisfaction through: Key relationship owner for designated Channel Partners and Distributors Manage operational onboarding, handle L3 escalations and drive process improvement Research problems and delivering solutions. Governance of order fulfillment from OE to Delivery Facilitate / Ensure Low-Cost logistics model is applied (where applicable) for all deals Manage KPI performance and subsequent readout for Partners Use Dell tools to ensure supportability for product and deliver to customer needs. Essential Requirements: Excellent information analysis and database skills with business and finance acumen Ability to deliver quality results under tight deadline, result oriented with a drive for excellence qualities in an ambiguous environment Extensive coordination of communication and information dissemination with sales force and cross functional organizations, using data/analytics to support information Strong understanding of factory and Supply Chain processes as well as ability to lead initiatives and project teams Undergraduate degree/University degree and 6 – 8 years relevant experience including 2+ years of Operations or supply chain experience Fluent in English and German Desirable Requirements: Negotiating skills and ability to resolve conflict and multiple priorities Strong understanding of factory and Supply Chain processes as well as ability to lead initiatives and project teams Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. Dell EMC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell EMC encourages applicants of all ages.
Channel Engagement Manager - (Halle, Saxony-Anhalt, Germany)
EMC Deutschland · 09.08.2018