Access Coordinator

 StepStone ·  06.05.2019 ·  Frankfurt am Main ·  EUNETWORKS FIBER UK LIMITED

What do we do? As a leading bandwidth infrastructure provider, euNetworks owns and operates deep fibre networks in 14 cities across Europe and also operates a highly differentiated long haul network that spans the region. euNetworks continues to invest in its network, building unique routes, adding multiple diverse paths and extending reach into key hyperscale sites, data clusters and aggregation points. These investments fuel the company’s growth and are driven by the bandwidth demands of its customers. If you’re currently a technical helpdesk or customer service representative but you’re looking to build a skilled career in a technology company, this could be a great opportunity for you.  euNetworks Access Coordinator is responsible for managing Security, Access requests and Infrastructure related incidents in euNetworks and external Datacentres. You will receive full training and support with the opportunity to develop in our international environment.   What will you be doing? · General knowledge of Access Management and Datacentre Infrastructure and Monitoring · Access 

 processing internal and external access requests 

 Review and optimise Access Procedures 

 German Access Control 

 System and Card Management 

 Infrastructure alarm and ticket follow up 

· Raising security cases upon requirement  · Site documentation review to enable adequate and correct information · Update our ticketing system at required intervals with quality information, following operational guidelines  · Proactively track and make escalations as appropriate  · Engage other teams as required to ensure speedy resolution of incidents · Manage appropriate communication to achieve excellence service experience during the incident handling  · Identify repeated problems and contribute in trouble shooting guides and problem resolution  · Internal Project Management upon requirement/Liaison with and support of other euNetworks departments where requiredWe’d like you to bring to us. · Proven experience in managing customer processes efficiently, with clear communication and following standard fault finding procedures  · Excellent Customer Focus in an International company, demonstrating an understanding of different cultural influences in a fast growing market  · Excellent self-management under pressure  · Ability to think logically when under pressure Fluent spoken and written English and German (the first stage interview will be in English).What can we offer you? A great environment. We’re a dynamic company that has been consistently growing for the past 10 years but we remain focused on creating a supportive and stimulating atmosphere, that enables our team to build rewarding careers through meaningful work. We invest in our people as we scale our business, through a competitive benefits package, educational advancement, well being workshops and more. euNetworks are building a diverse staircase of talent and dynasty of Leadership




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